Our website is available 24 hours a day, 365 days a year. We ask that you place the order at least 72 hours in advance of when you need your groceries delivered.
If you need to change an order, please contact us via e-mail at store@serengetistore.com. We accept any changes prior to finalisation of the order.
We do accept last-minute orders, but please e-mail us at store@serengetistore.com or give us a call at (+27) 67 845 6201 to see if we are able to fit you in. There may be times when the delivery of these items will be after 5:00pm.
To cancel an order, please e-mail us at store@serengetistore.com or call us at (+27) 67 845 6201 stating your full name.
We make every effort to ensure that all items purchased are available.
Please contact us immediately if you feel an item is missing from your order. We will locate the item and get it over to you as soon as possible. We double check all orders during the shopping and packing stage before delivery.
We accept payment by credit card (Visa, MasterCard, American Express, or Mobilemoney) only. We do not accept cash or personal checks. Your card will be charged immediately after checkout of your groceries.
Our service is available 7 days a week throughout the year. We make every effort to complete our deliveries by 5:00pm (SAST). If we cannot gain entry into your place of lodging, we will contact you to set up a delivery time.
Your personal information is safe with us. It is not given, sold, or traded to anyone else.
Our service is available 7 days a week throughout the year. We make every effort to complete our deliveries by 5:00pm (SAST). If we cannot gain entry into your place of lodging, we will contact you to set up a delivery time.
You can review our Privacy Policy right here.
Your personal security is our main concern. We use leading industry functions to ensure that all personal information is transmitted through protected channels.
Yes, our minimum order amount is R350.00.